NASPA Store Procedures - Revision history

CM000003: + tracking shipments

2018-03-09T01:31:54Z

+ tracking shipments

CM000003: Added refund section, expanded shipping section

2018-01-23T16:56:12Z

Added refund section, expanded shipping section

Judycole: /* Response to Clock Malfunctions */

2017-06-24T17:07:19Z

‎Response to Clock Malfunctions

Judycole: /* Response to Clock Malfunctions */

2017-06-24T17:06:50Z

‎Response to Clock Malfunctions

Judycole: 2017-06-24 - Clock Malfunction Procedures

2017-06-24T17:05:51Z

2017-06-24 - Clock Malfunction Procedures

Poslfit: Created page with "If you are involved in the administration of the '''[{{SERVER}}/cgi-bin/shop.pl NASPA Store]''', here are the '''procedures''' that you'll need to know. == Buying Merchandis..."

2014-08-21T02:57:07Z

Created page with "If you are involved in the administration of the '''[{{SERVER}}/cgi-bin/shop.pl NASPA Store]''', here are the '''procedures''' that you'll need to know. == Buying Merchandis..."

New page

If you are involved in the administration of the
'''[{{SERVER}}/cgi-bin/shop.pl NASPA Store]''', here are the
'''procedures''' that you'll need to know.

== Buying Merchandise ==

For licensing reasons, NASPA merchandise (including [[OTCWL2014]]) is only available to NASPA [[Membership|members]]. To help someone buy something, either help them log onto the store using their NASPA ID and password, or log on using your own. Then follow the prompts to make and pay for the purchase.

== Shipping Merchandise ==

To see what orders have been paid for and need to be shipped, use the
[{{SERVER}}/cgi-bin/shop-show-orders.pl Show Orders] tool, found in the NASPA Store section of
[{{SERVER}}/cgi-bin/services.pl Member Services].

If the delivery method is hand delivery at a designated NASPA [[Clubs|club]] within your territory, take the order to the club's next convenient meeting, give it to the purchaser, then click the button in Show Orders to mark the purchase shipped.

If the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.

@@ Line 6: / Line 6: @@
 For licensing reasons, NASPA merchandise (including [[OTCWL2014]]) is only available to NASPA [[Membership|members]]. To help someone buy something, either help them log onto the store using their NASPA ID and password, or log on using your own. Then follow the prompts to make and pay for the purchase.
 == Refunding Purchases ==
@@ Line 56: / Line 40: @@
 <br/>
 If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set.

@@ Line 13: / Line 13: @@
 [{{SERVER}}/cgi-bin/services.pl Member Services].
-If the delivery method is hand delivery at a designated NASPA [[Clubs|club]] within your territory, take the order to the club's next convenient meeting, give it to the purchaser, then click the button in Show Orders to mark the purchase shipped.
+Some addresses require special handling:
-If the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.
+; ''Correctional facilities''
 == Responding to Clock Malfunctions ==

@@ Line 17: / Line 17: @@
 If the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.
-== Response to Clock Malfunctions ==
+== Responding to Clock Malfunctions ==
 If someone reports that a clock purchased from the NASPA store is malfunctioning:

@@ Line 23: / Line 23: @@
 # Confirm that the person purchased the clock from us.<br />Use the [{{SERVER}}/cgi-bin/shop-show-orders.pl Show Orders] tool, found in the NASPA Store section of [{{SERVER}}/cgi-bin/services.pl Member Services].
 # Reply to them, politely saying that Roberto Socorregut [mailto:rsocor01@hotmail.com rsocor01@hotmail.com], the clock manufacturer, is handling service requests for us directly. When doing so, copy Roberto on the email and confirm the date of purchase.
+<br/>
 If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set.

← Older revision		Revision as of 17:05, 24 June 2017
Line 16:		Line 16:

	If the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.		If the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.
		+
		+	== Response to Clock Malfunctions ==
		+
		+	If someone reports that a clock purchased from the NASPA store is malfunctioning:
		+
		+	# Confirm that the person purchased the clock from us.<br />Use the [{{SERVER}}/cgi-bin/shop-show-orders.pl Show Orders] tool, found in the NASPA Store section of [{{SERVER}}/cgi-bin/services.pl Member Services].
		+	# Reply to them, politely saying that Roberto Socorregut [mailto:rsocor01@hotmail.com rsocor01@hotmail.com], the clock manufacturer, is handling service requests for us directly. When doing so, copy Roberto on the email and confirm the date of purchase.
		+
		+	If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set.